Step 1: Go to
Step 2: Click “Create or Update an IR”
Step 3: Log in using your Webkey username and password.
Step 4: On this new page, select the Search Filter at the top of the page.
Step 5: Enter the IR/PR/ER number in the Call Number Box and search using the Sold-To you logged the issue with. Then, hit “Go” next to this box.
*Here it will list the IR and its corresponding PR/ER number. As well as the status.
Open: Reviewed but a fix has not been found.
Not Reviewed: The developers have not yet reviewed the issue.
Closed: The issue is closed and will say “FN” if the issue is fixed in a release of the software.
**You can open the full description to find more specific details on its status and updates.