Because consumer applications have made our lives so much more convenient, employees expect similar quality from the applications they use at work. This trend toward the consumerization of IT began long before the pandemic, but it has significantly accelerated during the past year. Employees aren’t wrong for having high expectations of the tech tools they use on the job. After all, they were promised that technology would help them be productive. As these expectations meet the reality of technical debt and legacy systems, however, employees can become frustrated and disengaged.
When key processes and functions wither in outdated and inefficient applications, they drag down employee productivity instead of elevating it. Employee enthusiasm is sapped when workers have to spend an inordinate amount of time on rote, low-value tasks. They know that this taxon their productivity limits the number of hours they can spend on their core job function, and it could even diminish their prospects for promotion. Younger employees, in particular, understand how poor workplace technology could impact their career advancement, which is why they seek to work at companies with modern systems that support an engaged and energized workforce.
If you want to improve employee retention and make your company more attractive to top talent, it’s time to take a good look at how many of your internal applications are falling short of the modern mark. Do your employees spend more time-fighting software instead of executing on company priorities? If so, your company is probably struggling to offer a compelling customer experience, too.