In today’s world, customer support departments are an integral part of a business success. It becomes the responsibility of the business owner to provide a platform where customer issues can be resolved, and the customer can provide feedback. Issue Management System enables a customer to report complaints easily and helps the customer service representative to address the complaints quickly and efficiently. It provides a platform for immediate customer feedback and ensures regular management and addressing complaints on time. Our Issue Management Application is a business solution that lets you report, handle and manage customer complaints in a simple manner. It is developed using the low code application development platform – Mendix. It provides the functionality of addressing customer inquiries and delivering consistent support by addressing complaints in quickly.
The application has the following roles
- An End-user of the deliverable-product who can report an issue regarding the product.