Technical Support

Submit a Ticket

To submit inquiries or issues to the PROLIM PLM Technical Support Team, please use the below media,


1-800-631-5961 option 4
1-513-984-0480 option 4


08:00 AM – 05:00 PM ET
Monday to Friday



Technical Support

First time working with PROLIM PLM was great.
Not used to excellent customer support.”
– WaterFurnace

Technical Support

Ready And Waiting

We have a 97% satisfaction rating for technical support (a.k.a: we’re here for you).

Our Application Engineers take pride in offering optimum customer service and support. We are passionate for what we do, in fact, our engineers have a combined experience of over 50 years.

Our goal is to provide you with a response within an hour. Our engineers are available to help by telephone or email from 8a to 5p EST, Monday through Friday.

Benefits of Systems Engineering – A whole system methodology to improving product development

Application Engineer
Experience: 12 years of CAD/CAE related engineering experience — M.S. in Mechanical Engineering, B.S. in Industrial Engineering from Texas Tech
Product Expertise: Solid Edge, NX CAD, Teamcenter, Femap
Favorite Sport: Cricket
Hobbies: Cooking
Favorite Movie: Gladiator

“This was a tough issue and Gill solved the problem and was extremely helpful. It was a pleasure working this issue through with Gill. I would recommend PROLIM over my previous NX provider anytime.” – Jet Di Inc