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Technical Support

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The support team at PROLIM is ready to help you:

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To submit inquiries or issues to the PROLIM Technical Support Team, please the use contact information below.

United States

800-631-5961 option 4
513-984-0480 option 4

08:00 AM – 05:00 PM ET
Monday to Friday

Australia & New Zealand

AUS – 1300 883 653
NZ – 0800 440 684

8:30 AM – 5:00 PM AEST
Monday to Friday

India

+91 8971556677

8:00 AM – 6:00 PM IST
Monday to Friday

First time working with PROLIM PLM was great. Not used to excellent customer support.”
– WaterFurnace

Help Topics

License Management (WebkKey)

Set Up A New WebKey Account

Download New Software updates and Releases

Subscribe to Software Field Bulletins

Product Documentation

Explore Hardware Certifications

Our Engineers

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Aaron Creech

Solid Edge
Aaron Creech

Trainer For

Solid Edge

Total Work Experience

20+ years

Career Summary

Aaron has over 20 years of experience in the design engineering field, including work in the Mechanical, Environmental, Architectural & Automotive industries.

Work Experience Includes

Aaron’s design experience has ranged from concept design, product development all the way thru to production procurement (including MFG processing and refinement). Extensive experience using various 3D design packages (5+ years using SE Sync).

Aaron’s most recent role was with Toyota Engineering North America as an Internal Logistics Engineer with a focus on MFG process & equipment design, implementation and improvement (Kaizen) of robotics and automation using Toyota business practices along with TPS principles.

Training Conducted

  • Solid Edge
  • AutoCAD
  • Project Management

Certification

Siemens Technical Presales Rep Certification Prep – SE

Education

  • Diploma (Mechanical Engineering) NKYTC – 1998
  • Dale Carnegie (Skills for Success) – 2012
  • Ken Blanchard (Situational Leadership II) – 2019
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Navjot Singh Gill

Solid Edge and Teamcenter
Navjot Singh Gill

Trainer For

Solid Edge and Teamcenter

Total Work Experience

13 years

Career Summary

Troubleshooting PLM related issues for Siemens PLM Products for over a decade. Conducted training session for PLM products, Support technical marketing, Customer care visits for overall 300+ Siemens PLM customers.

Work Experience Includes

Training Engineers, Managing technical support team and Managing PLM projects

Training Conducted

  • Solid Edge
  • NX
  • FEMAP
  • Teamcenter

Pre Sales Activities Done for

  • Solid Edge
  • Teamcenter
  • FEMAP

Delivery Manager / Project Manager / Technical Account Manager for

Managed projects related to PLM data migration.

Education

  • MS Mechanical Engineering (Texas Tech University)
  • BS Industrial Engineering (Pune University)
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Bryan Fischer

NX/ Teamcenter
Bryan Fischer

Trainer For

NX/ Teamcenter

Total Work Experience

23 Years

Career Summary

Application Engineer with extensive experience in various CAD programs. Over 20 years’ experience working with NX and Teamcenter software. Skilled in purchasing and setting up CAD system. Excellent background in mechanical designs, tool design, free form modelling, GD&T and Stack Ups.

Work Experience Includes

Design engineer with Sogeti in Ethicon’s Robotics group

Senior Designer with Belcan: Projects included GE Aircraft, Siemens, Honda, B/E Aerospace, Hill-Room and Pratt & Whitney

Senior Design Manager with REPS Resource: Projects included three quarter million-dollar project with Siemens Precision

Precision handwork /CAD/CAM with Lehr Precision

Training Conducted

  • Continuous CAD/Drafting using NX in house at Belcan (Belcan)
  • NX Essentials (Prolim)

Pre Sales Activities Done for

  • Emerson Fisher Workbench (Prolim)

Certification

  • Engineering Apprentice Program (Lehr Precision/ The University of Cincinnati)

Education

  • Associate of Arts in Business (Axia University of Phoenix)
  • Bachelor in Science of Business Management (The University of Phoenix)
  • Member of Delta Mu Delta International Honor Society
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Tony Lisle

NX CAM
Tony Lisle

Trainer For

NX CAM

Total Work Experience

24 years in Manufacturing

22 years CNC Programming

17 years G-Code Programming

13 years CAM Programming

6 years NX CAM Programming

2 years NX CAM Applications Engineer

Career Summary

Tony Lisle has over 20 years of experience in Manufacturing for multiple industries including Injection Mold, Aerospace, Automotive, Medical, and the Steel Industry.  His Manufacturing background includes roles as a Manufacturing Lead/Shop Foreman, Senior CAM Programmer, CNC Programmer, and Machine Operator.

Moving to the Software side of the industry has allowed Tony to mentor customers using NX.

Work Experience Includes

Engineering Manager

Senior NX Applications Engineer

Manufacturing Shop Floor Manager

Senior CAM Programmer

  • Injection Mold Industry
  • Aerospace
  • Automotive
  • Medical
  • Steel Industry

Training Conducted

  • NX CAM Fundamentals
  • NX CAM Advanced/Fixed-Axis & Multi-Axis Milling
  • NX CAM Turning Manufacturing Process
  • NX CAM Customization & Configuration

Pre Sales Activities Done for

  • NX CAM
  • Solid Edge CAM Pro

Delivery Manager / Project Manager / Technical Account Manager for

  • Engineering Team
  • NX CAM Projects
  • NX CAM Post Processors & Simulation Kits
  • NX CAM Contract Programming
  • NX CAM Customization

Certification

  • Siemens PLM Technical Presales Practitioner Certificate – NX CAM
  • Siemens Certified Trainer
    NX CAM Fixed-Axis & Multi-Axis Milling
    NX CAM Turning Manufacturing Process
    NX CAM Customization & Configuration

Education

  • In Field
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Matt Rataiczak

NX CAD
Matt Rataiczak

Trainer for

NX CAD

Total Work Experience

4 Years as Solid Edge/NX Application Engineer

Career Summary

Matt Rataiczak has 3 years of experience as a co-op at Ally/PROLIM PLM providing technical support for NX CAD and Solid Edge customers. He is a recent graduate from UC now with a year of experience working full-time at PROLIM specializing in NX CAD.

Work Experience

Application Engineer

Training Conducted

NX Essentials

Pre Sales Activities Done for

NX CAD

Education

Bachelors of Science in Mechanical Engineering from University of Cincinnati

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