Capitalize on the re-use of product knowledge from engineering and manufacturing to improve service planning and execution. Provide feedback to engineering to improve product designs for serviceability and reliability. Communicate and coordinate operational activities for greater compliance, faster service, and lower costs.
Create effective service plans for more profitable service operations. Drive service operations by providing all the detailed information that teams need to track and understand asset health. Provide technicians with a complete understanding of service needs so they are prepared to perform reactive, proactive and upgrade service activities.
Optimize service events with greater schedule and resource visibility and ensure that the correct resources are reserved for the work. Schedule service activities with a complete understanding of the work scope in order to meet customer expectations for product availability and reliability.
Empower service technicians to execute service work efficiently, accurately and compliantly with complete and intelligent work packages that service include work instructions, safety and hazard notes, and service procedures.
Maximize service knowledge and requirements management and value with one source of service knowledge. Perform service activities with a full understanding of physical product (asset) configurations, including as-built bill of material records, status and service history. Gain access to all the appropriate information necessary to manage service operations more effectively.