There’s a common trend in business challenges for companies involved in the healthcare industry: strict regulations and pressure from competition, in regards to quality, turnaround time and price.
For a company like Integrated DNA Technologies (IDT), the largest supplier of custom nucleic acids in the United States, that pressure is immense. IDT serves academic, government and commercial researchers in biotechnology, clinical diagnostics and pharmaceutical development.
IDT develops synthetic portions of DNA and RNA for use in diagnostic tests for genetic diseases, infectious diseases, drug and treatment research, and agricultural products. IDT ships an average of 36,000 products to more than 77,000 customers worldwide. Their processes have been refined to the point where they can receive an order as late as 3 p.m. and still deliver to researchers by the next morning.